Terms of Service

FaxCan lets Canadian customers send and receive faxes through a browser or email using a Canadian fax number. Sign in with your email and a one-time code. Name your office, choose a Canadian city for your fax number and pay by card. There is no password. These terms govern your use of FaxCan. By opening an account or using the service, you agree to them.

Give us accurate account information, protect access to your email and account, and only invite people you authorize to use your office's account. You are responsible for activity on your account and must have permission to send the documents you upload.

Do not send junk faxes, unsolicited advertising or unlawful content. You must comply with the CRTC Unsolicited Telecommunications Rules and applicable law. We may suspend your account for abuse.

C$15 a month plus tax, including 200 pages and one Canadian fax number. The plan is month to month. Pay by card. GST/HST/PST is added at checkout based on your province. FaxCan has no free plan, free trial or pay-per-fax option.

200 pages a month are included. At 200, sending pauses until the next billing period. There are no extra-page charges.

Cancel anytime in the app. Sending stops after cancellation. Your number keeps receiving for 14 days, then it is released. Tell your contacts before it is released.

Moving an existing fax number to FaxCan is not available.

We email you the PDF, then delete our copy and the carrier’s copy within 24 hours at most. FaxCan is not an archive. Keep the receipt email and PDF, and save any records you need in your own files. Our Privacy notice describes document handling and the information you provide at signup.

We cannot guarantee delivery. “Delivered” means the receiving machine confirmed the pages; it does not mean someone read or accepted them. Check the recipient's number and every page before confirming a fax, and check its delivery status afterwards.

The standard plan isn’t built for health records. A PHIPA package with Canadian hosting, signed agreements and audit logging is planned. Do not use the standard plan for records covered by Ontario's Personal Health Information Protection Act (PHIPA). Interested health-care offices can email privacy@faxcan.ca.

To the extent permitted by law, our total liability for claims arising from the service is limited to the fees you paid us in the three months before the event giving rise to the claim. This limit does not take away rights that applicable law does not allow us to limit.

We will give you at least 30 days' notice by email before changes to these terms take effect. You can cancel if you do not agree to the changes. Continuing to use the service after they take effect means you accept them.

These terms are governed by the laws of Ontario and the federal laws of Canada that apply in Ontario, subject to any consumer rights that apply where you live.

For questions about these terms or the service, email privacy@faxcan.ca.